2-1-1 San Diego is a resource and information hub that connects people with community, health and disaster services. 2-1-1 hired Analytica to help provide call center analytics in order to gain further insight into caller needs and trends.
PROJECT GOAL:
- Provide community planning leaders the ability to analyze and detect emerging trends in community needs related to COVID-19.
PROJECT RESULTS:
- Analytica developed interactive Tableau dashboards allowing users to identify trends in call volume and take appropriate action to improve operations.
- Community leaders were able to analyze calls by geographic distribution, caller demographics, and caller need.
