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Analytics

2-1-1 San Diego COVID-19 Call Center Analytics

2-1-1 San Diego is a resource and information hub that connects people with community, health and disaster services. 2-1-1 hired Analytica to help provide call center analytics in order to gain further insight into caller needs and trends.

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Adita Zeqollari

Senior Data Engineer

Adita holds an M.S. in Data Science & Engineering from the University of California, San Diego and a B.S. in Financial Mathematics and Statistics from the University of California, Santa Barbara. Adita has more than 10 years of experience in multiple sectors including healthcare, biotech, and education.

Her expertise spans a variety of data analytics areas including machine learning, natural language processing, data visualization, data governance and data management. She has a strong working knowledge of several data analytics tools including Python, Apache Spark, SAS, Tableau, Alteryx, SQL, Oracle BI, and IBM Cognos.